1In short
- Charged by mistake, or something did not work? Email us within 14 days and we will put it right — usually with a full refund.
- Refunds go back to the card you paid with, normally within 5–10 working days.
2Your 14-day cancellation right
EU consumer law gives you 14 days to cancel most online purchases. For digital content and services delivered straight away — a report, an unlocked tool, access to a paid plan — that right ends once delivery starts, if you agreed to immediate delivery at checkout.
We go further than that. If you email us within 14 days of a payment and you have not substantially used what you bought, we refund it in full.
3If something goes wrong
If a purchase does not work as described — a report fails to generate, access is not unlocked, or the result is plainly broken — tell us. We will fix it or refund it, whenever you bought it.
4How to ask
Email hello@conjora.ie from the address you used to pay, with the date and amount. A person reads every request and replies within two working days.
Card payments are processed by Stripe for Conjora Limited, which is the name that may appear on your statement. Please contact us before raising a chargeback — it is quicker for you.
None of this affects your statutory rights.